Neighbourhood Impact Worker
We are currently looking for a Neighbourhood Impact Worker to join a well-established Housing Association in Nottingham on a 12-month fixed term contract.
The successful candidate must have previous experience within Anti-Social Behaviour and Tenancy Management.
Full time hours 37 per week
Monday to Friday
Salary - £22,765
Own car required and expenses are paid
• Respond and manage Grade 2 and Grade 3 reports of anti-social behaviour
• Respond and manage breach of tenancy reports/complaints from customers, colleagues, and partners
• Liaise closely with all relevant agencies (e.g. Police, Probation, Social Services etc.) to ensure coordinated responses to breach of tenancy cases/anti-social behaviour
• Information gathering and sharing and the development of joint projects or strategies.
• Achieve effective resolution of problems and apply mediation techniques (where appropriate)
• Support complainants and witnesses to develop good quality evidence to enable case resolution through a range of interventions
• Identify cases which require fast tracking for legal action and refer these where necessary to the Neighbourhood Impact Lead
• To actively seek advice and assistance to progress more complex ASB cases to resolution
• Proactively manage tenancies to ensure compliance with tenancy conditions and undertake any associated work regarding preventative or enforcement action regarding breaches of tenancy
• Visit customers in their homes or other appropriate venues to deliver information and advice to help them sustain their tenancy
• Be the first point of contact for all tenants/leaseholders who are seeking support or advice on tenant engagement or where appropriate to sign post to other staff
• Provide support and advice to vulnerable people or those with complex needs
• Making referrals to the appropriate agencies when issues are identified
• Case management and implement action plans for residents with complex needs (e.g. hoarding cases, unkempt properties)
• Attend multi agency meetings in relation to social care
• Help develop individual support plans to help reduce the risk of domestic abuse, including participation at the MARAC. (where appropriate)
• Promote and develop close working relationships with support agencies to ensure that longer-term support is available and refer or signpost tenants when required
• Carry out regular estate inspections and take relevant action as appropriate to improve the estates, encouraging residents, partners, and stakeholders to assist.
• Work closely and supportively alongside agencies and colleagues in other departments to ensure that our estates and communities are managed effectively
• Investigate and respond to complaints relating to tenancy management breaches
• Provide support to customers through early intervention work and appropriate referrals to external agencies
• Take timely and appropriate action in relation to all tenancy management issues, including conducting new starter, annual and pre-end of tenancy visits and responding to requests to succeed to tenancies, or terminate tenancies and dealing with suspected abandoned tenancies
• Carry out accompanied viewings and new tenant "sign ups" ensuring residents are informed of their rights and responsibilities to minimise void loss and ensuring that the sign-up process runs as smoothly as possible
• To assist new tenants with their claim for housing benefit and Universal Credit
• Manage and work on issues such as unauthorised occupancy / abandonment /squatting/ options for moving in accordance with policy and procedures
• Respond positively to customers concerns or expressions of dissatisfaction with any aspect of service and to resolve them locally
• Assist with the development and sustainability of effective tenant engagement with local agencies, groups, and residents - this includes attending tenant meetings, estate days, etc.
If you have the experience above and are looking for a new opportunity, do not miss out click apply today!
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