James Kay Associates are looking for a Customer Service Advisor to join a fast-paced, vibrant busy business in Nottingham. You will play a critical role in delivering exceptional service to customers, ensuring all customers are happy and their queries are resolved in a timely manner.



As the Customer Service Advisor you will:

• Deal with customer enquires from customers through to resolution
  
• Deal with customer service repairs and faults
  
• Checking diaries and booking appointments
  
• Advising customers of products and services
  
• Updating the company database ensuring records are kept up to date and accurate
  
• Investigating and resolving customer order issues
  
• Work with the customer service team and other departments
  
• General administration
  

Experience:

• Similar experience in a customer service role
  
• Passionate about customer service and resolving issues
  
• Excellent communication skills
  
• A team player
  
• Call centre experience (preferably)
  
• IT skills and attention to detail
  
• Analytical
  

My client offer a competitive salary up £20,800 and company benefits and discounts. Hours for this position are Monday to Friday (no weekends) 8.30-6pm.



If you are customer focused and have experience in delivering high levels of customer service to customers, please apply now.